Shipping policy

Last updated: April 6, 2026

This Shipping Policy applies to all purchases made on sornv.shop and outlines our fulfillment and delivery practices for our customers in New Zealand.

1. Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Saturday, excluding Sundays and public holidays). “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.

2. Shipping Time & Delivery Estimates

We ship our Toilet Stools from our specialized warehouse to ensure your product arrives in perfect condition.

  • Shipping Origin: All orders are shipped from our warehouse located in the United States.
  • Estimated Shipping Time: Once dispatched, the estimated international shipping time to New Zealand is 7 to 13 business days.
  • Total Delivery Time: The total estimated time from order placement to delivery at your door in New Zealand is approximately 8 to 16 business days.

3. Shipping Cost

We offer Free Shipping on all orders to New Zealand. There are no additional handling or delivery fees.

4. Tax and Duties Information

  • Customs Duties & GST: For our customers in New Zealand, we aim to provide a seamless shopping experience. The total price at checkout includes all applicable taxes. You will not be charged additional customs duties or GST upon delivery.
  • Sales Tax: As an international shipment from our US entity, any applicable internal taxes are already factored into our final free shipping price.

5. Shipping Locations

We currently specialize in shipping to New Zealand. If your specific region is not available at checkout, please contact our support team for further assistance.

6. Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can monitor your shipment's progress through the link provided in the email or directly on our website.

7. Potential Delays

Please note that delivery times are estimates. While we strive to meet these timelines, factors such as international customs clearance, extreme weather, or carrier disruptions may cause slight delays. We appreciate your patience in these rare instances.

8. Contact Information

If you have any questions regarding your shipment or our delivery process, please reach out to us:

  • Legal Entity: 1111 DAWSON LLC
  • Operator: JOANNA GONZALEZ
  • Email: support@sornv.shop
  • Address: 1111 DAWSON RD, ALBANY, GA, 31707, USA
  • Phone: +1 800-829-4933